Refund Policy

Disclaimer
The services, products, and information provided by XWHYZ are designed to support tokenization, business transformation, trading of assets and goods, advisory services, coin creation, and other related solutions. While we operate at the intersection of cybersecurity, data privacy, AI ethics, and compliance with laws in the Kingdom of Bahrain and the United Arab Emirates (UAE), XWHYZ does not guarantee that its services will meet all user expectations or specific requirements.XWHYZ provides its SaaS platform "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Users assume full responsibility for their use of the platform and agree that XWHYZ is not liable for any direct, indirect, incidental, or consequential damages arising from:

• Misuse of the platform or reliance on its outputs.

• Non-compliance with applicable laws or regulations by users.

• Downtime, interruptions, or errors in the platform’s operation.

XWHYZ does not provide financial or legal advice. Users must seek independent professional advice before engaging in activities such as tokenization, asset trading, or coin creation. Compliance with local laws and regulations is solely the user’s responsibility. XWHYZ reserves the right to modify its services or discontinue them at any time without prior notice.

At XWHYZ, we strive to deliver high-quality SaaS solutions tailored to your business needs. However, due to the nature of our services—spanning tokenization, business transformation, trading assets and goods, advisory services, coin creation, and other specialized offerings—refunds are subject to strict guidelines as outlined below:

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1. General Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Non-Delivery: If a service explicitly agreed upon in the contract was not delivered due to an error on XWHYZ’s part.

• Technical Issues: If prolonged technical issues (beyond 10 business days) prevent access to core functionalities of the SaaS platform despite reasonable efforts by XWHYZ to resolve them.

• Billing Errors: If an error occurred in billing (e.g., duplicate charges).

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2. Non-Refundable Cases

The following scenarios are not eligible for refunds:

• Change of mind after purchase or subscription activation.

• Dissatisfaction with features when they align with agreed terms and specifications.

• Failure to meet user-specific expectations outside the scope of agreed deliverables.

• Non-compliance with applicable laws by users resulting in account suspension or termination.

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3. Refund Process

To request a refund:

1. Submit a written refund request via [Insert Contact Email] within 30 calendar days of the issue arising. Include details such as your account information, transaction ID(s), and a description of the issue.

2. XWHYZ will review your request within 10 business days and may request additional information if necessary.

3. If approved, refunds will be processed within 15 business days using the original payment method.

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4. Prorated Refunds for Subscriptions

In cases where refunds are granted for ongoing subscriptions:

• Refunds will be prorated based on the unused portion of the subscription period after deducting administrative fees.

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5. Custom Services

For custom solutions such as advisory services or coin creation:

• Refunds are only granted if XWHYZ fails to deliver agreed-upon milestones explicitly outlined in the service agreement.

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6. Governing Law

This Refund Policy is governed by the laws of the Kingdom of Bahrain and UAE. Any disputes arising from this policy shall be resolved under their respective legal frameworks. 

Note: By purchasing or subscribing to XWHYZ services, you agree to this Refund Policy in its entirety.

For further inquiries regarding refunds, please contact us at info@xwhyz.org

Next Policy Review - March 2025